How do I place an order?
Just refer to our HOW TO page. If you have any additional enquiries,
email us at hello@caramelpaperdesigns.com and we will reply within 48 hours.
   
What is the minimum quantity that I can order?
The minimum quantity available is 200 pieces.
   
What will my order include?
Every order comes with single-sided printed cards (300gsm) and matching white envelopes (120gsm).
   
How do I make a payment?
We accept bank transfers and Paypal.


 
How do I know the quality that I’ll be getting?
We believe that an informed decision is always the best decision! Because of that, we encourage you to order a sample pack so you will be able to see the type of card stock and quality of printing that we offer.
   
Can I preview the designs in different colours without making
an order?

Unfortunately you can only preview the designs after you make
an order.
   
Can I print on a different paper?
Currently, we only offer 1 type of paper stock, but we do intend on having more options!
   
Can I change the font offered on a design?
Yes you can!
   
What are Bespoke services?
You can make-to-order your cards with our Bespoke Services. Basically, the invitations will be designed according to your specification and it will be one of its kind. If you like any of our ready-to-order designs but you would like to personalise it further, you can do this with our bespoke service.
 
 
Will I get a printed proof?
You will only get a digital proof.
   
What is a digital proof?
A digital proof is a file emailed to you in PDF format with the chosen design, text and colour(s). It is very important for you to check these proofs thoroughly before you send them for print.
   
How many proofs will I get after I make an order?
You will get a total of 4 digital proofs which includes the final proof. There is a charge of RM50/- for additional proofs.
   
Can I make more changes after I approve the final proof?
You will only be able to make changes to spelling errors within 24 hours of approving the final proof for a fee of RM30/-. We will not be able to make any other changes after.
   
What printing method do you offer?
All our ready-to-order cards are offset printed. Offset printing produces consistent sharp high image quality and type. If you’d like a sample, a sample pack is available for purchase.


 
How long will it take for my order to arrive?
You can expect your cards within 14 working days (for local orders) after the final approval of your proof. For international orders, please enquire within.
   
What are your shipping methods?
All shipments are done by registered courier.
   
Do you ship internationally?
Yes we do. To find out shipping charges, do drop us an email at hello@caramelpaperdesigns.com


 
Can I cancel an order?
We are only able to cancel orders without charge BEFORE the digital proofs are sent. Once proofs are sent, there is a fee of 50% of the total billing cost. However, if you have submitted the final approval of your proofs and the printing process has started, you will still be charged the full amount.